Contact Us
Questions about your account, a payment or a game go to our Customer Support team, who answer by e-mail and live chat.
Send your question to [email protected].
Live chat
Open live chat to talk to a support host. The typical response time is 30 to 60 seconds.
Help Centre
Our Help Centre gathers answers to common questions about passwords, deposits, loyalty points and game settings.
Complaints
Raise a complaint through support first. If the answer does not settle it, it may go to a Team Leader for review, and then the Complaints Team gives a final decision under a Case ID, aiming to close it within 10 days. After that stage you may take the dispute to eCOGRA free of charge. Complaints posted on social media or other outside platforms are not handled.