Terms and Conditions

Hello Casino is a brand managed by White Hat Gaming Limited, a company registered in Malta. When you open an account you accept our Terms of Use together with the promotional terms and the privacy and cookie notice.

Who may join

Account holders are at least 18 and above the legal gambling age in the place where they live. You also need to be able to enter a binding contract, live at the address you give us and reside where gambling is permitted. Checking that online play is lawful where you are is your own responsibility.

One account, accurate details

Each player keeps a single account and plays only for themselves. The details you register must be true, complete and kept current. You pick your username and password and you answer for every bet placed with them, so share them with nobody.

Checks on identity and payments

We carry out electronic age checks, and we may verify your identity and address and ask for ID or other papers at any time, including proof that a card or wallet is yours. While those checks are open we may pause betting on the account or hold back a payout.

Bonuses

Each promotion has its own terms that sit on top of the standard promotional terms, and where the two differ the specific terms win. Bonus money normally needs 35 times wagering before it turns into cash. Slots count fully, a named group of slots counts 20% or nothing, while table games, video poker and progressive jackpots count nothing. Only one bonus is allowed per deposit and one promotion per player and household. Asking for a payout while a bonus or unused spins are still active cancels them.

Money in and money out

Deposit only with methods registered in your own name. A payout returns to the method you deposited with, waits 1 to 2 days for approval and may then need up to 3 working days to reach you. The minimum payout is CA$10, and the weekly maximum is 12,500 CAD unless we agree otherwise in writing. Large wins of CA$100,000 or more may be settled in ten monthly parts.

Quiet accounts

With no deposit and no bets for 12 months in a row an account becomes inactive. After giving at least 30 days of notice we deduct CA$5 a month from the real-money balance, or the whole balance if it is smaller.

Closing an account

You may close your account whenever you like through Customer Support. We can also close an account, and a serious breach such as several accounts, false details or fraud can lead to voided winnings.

Complaints

Start with Customer Support. Anything still open may go to a Team Leader for review, and the Complaints Team gives the final answer under a Case ID. We aim to resolve a complaint within 10 days. If you still disagree you may refer the dispute to eCOGRA at no cost.