Privacy Policy

We handle your personal data as a data controller.

What we collect

We hold identity details such as your name, username and date of birth, contact details such as your address, e-mail and phone number, and records of your payments, bets and support conversations. Technical details like your IP address, browser and device are gathered automatically when you visit, and calls to our team may be recorded for training and quality.

Why we use it

Your data lets us open and run your account, take payments, confirm your age and identity, prevent fraud and money laundering and meet our safer gambling duties, including the deposit and loss limits you set. We also use it to answer your messages and to improve our service. Marketing only reaches you if you have agreed to it.

Monitoring and decisions

Every bet and account transaction is recorded and reviewed as it happens. Our systems may lock an account or apply a limit automatically in some cases, and you may ask for a person to review any such decision.

Keeping your data safe

Pages that carry personal details are protected with TLS encryption, and card details are encrypted while in transit. Keep your own password private, because no transfer over the internet can be fully secure.

How long we keep it

We keep your data for as long as your account is in use and at most five years after that, unless the law asks us to keep it longer.

Your rights

You may ask for a copy of your data, ask us to correct or delete it, object to some uses, restrict processing, withdraw consent and challenge an automated decision. Most requests are free and we try to reply within one month. Our Data Protection Officer handles these requests, and if you remain unhappy you may contact the data protection supervisory authority in Malta.