Responsible Gambling

We want gambling at Hello Casino to stay fun. These tools help you manage time and money, and you can use them from My Account or ask Customer Support.

Deposit limits

Choose a daily, weekly or monthly cap on deposits. A day means 24 hours, a week 7 days and a month 28 days. Lowering a limit works straight away. Raising or removing it takes effect only after 24 hours, and you then confirm the change through a link we e-mail to you.

Reality check and session limit

A reality check reminds you how long you have played and shows your net result for the session at an interval you choose. A session limit signs you out automatically as soon as the time you picked has passed.

Time-out

Take a break for anything from 24 hours to six weeks. Your account is suspended at once, your balance stays where it is, and winnings from earlier bets are credited but can be used only after the break. A bonus may run out during that time.

Self-exclusion

If gambling feels out of control you can exclude yourself for a period you choose or with no end date. We also take reasonable steps to stop new accounts being opened. Ending a fixed exclusion early needs an internal review and a cool-off of at least 24 hours, and lifting an indefinite one takes effect only after 7 days.

Signs to watch for

Set limits before you play, take regular breaks and never chase losses. Gambling is entertainment and not a way to pay debts, so avoid it if it gets in the way of daily life or if you are recovering from any dependency.

Getting help

Gambling Therapy offers online support for problem gamblers, and blocking software such as GamBlock can keep gambling sites off your devices. If you need to talk to someone, contact our Customer Support team.

Protecting minors

Only adults aged 18 or over may play. Keep your account details out of reach of children, think about parental filtering software, and tell us if you believe someone underage is using an account.